Landline number porting rejected

[@Peter-J]

@Peter-J 

I've seen mention of an Openreach porting desk and a BT porting helpdesk. Are both usually involved or just OR,

All porting providers have access to the list of porting desk contacts for every Rangeholder , its the regulations.

and do you know how the validity of a porting request is checked - what has to match for the port to be accepted?

A&A's order process asks for the Plusnet account number which I provided, but could that actually be checked given that the losing CP isn't consulted and Plusnet aren't the Range Holder?

All they actually need is the number and your signed authority that you 'own' (or did own) the number. Everything else such as rangeholder they can get from the number.

and no accurate reason has been given for the porting rejection.

Yes it has, as investigated by @Gandalf , Openreach made a mistake, they have noiw corrected it and the port needs resubmitting.

[#2]

Latest response from A&A is:

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They tell us that "The end user has changed/regraded their
services/product not just ceased their contract, so this falls into a
different situation.

I am sorry but we are unable to assist, this is down to the end user to
speak with their previous supplier. "

Sorry but the only way forward is to get the current provider to re-instate.

[#3]

I don't believe these messages - A&A have, as previously stated, done a LOT of number porting in exactly your situation, unless there is something we are not being told, something has gone horribly wrong, somewhere.

[#4]

@Peter-J have Magrathea actually contacted the BT porting desk ?

[#5]

@MisterW It's hard to tell as I don't see the communication between A&A and Magrathea. I would like to know what they mean by "The end user has changed/regraded their services/product not just ceased their contract, so this falls into a different situation."

Their answers refer to the situation being different without providing any specific details of why.

[#6]

I don't pretend to understand what is happening here and why, but there was mention earlier of trying a different provider. Voipfone transfer for free. Once in, if you still want A&A, you could move to them?

[#7]

I would like to know what they mean by "The end user has changed/regraded their services/product not just ceased their contract, so this falls into a different situation."

@Peter-J  so would I!

Im pretty sure PN have done everything they can to investigate even though it's the gaining providers responsibility to sort it out. Yes It was identified that Open reach had made an error and that was promptly rectified I'm assured. If A&A/Magrathea aren't willing to do any more , then as suggested above , I'd try another supplier

[#8]

@Peter-J what do you hear if you call your landline number from a mobile, or another landline? For my number, which has not been ported yet, I hear "You've dialled an incorrect number...".

[#9]

@Lawrencium103 If I call the number from a mobile there is a message that says "The number you have dialled cannot be recognised."

[#10]

The ORDI results came back btw, the number is ceased. 

[#11]

@Gandalf 

What does "ceased" mean in context?

We hear various phrases which might infer a similar status, but possibly having different options.  I recall "Spare" as one such other.

Which status leaves the number in the 30 day port quarantine condition?

If a "ceased" number is not available for porting ... how did this number get into that condition?  Was there an error in the switch to SOGEA process?

@MisterW would you know if A&A have changed their porting process (in they using the third party)?  Whatever the issue, it should be referred to the pan-industry number porting forum ... not passed like a bad smell back and forth to the end user.

[#12]

would you know if A&A have changed their porting process (in they using the third party)? 

@Townman AFAIK they have introduced options to use OTS or not. I dont know whether they've started using Magrathea recently or have always used them ( the latter I think! )

However from @Lawrencium103 s comments recently, A & A porting of recently ceased numbers still works.

It would appear to be something unique to @Peter-J s which prevented this port. As @Gandalf said earlier, OPenreach did initially have the status wrong and rejected the port. We are told they have now corrected that. What we don't know is whether Magrathea have since reattempted it or are merely regurgitating the previous failure results ?

[#13]

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However from @Lawrencium103 s comments recently, A & A porting of recently ceased numbers still works.

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Note that my port is not complete yet. The port has been accepted and is scheduled to complete on 29 January. Don't jinx it!

[#14]

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@MisterW wrote:

... What we don't know is whether Magrathea have since reattempted it or are merely regurgitating the previous failure results ?

I have asked for confirmation of this. I don't know what A&A have communicated to Magrathea, but the responses have been a little disappointing.