No dial tone
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- No dial tone
No dial tone
04-01-2022 8:36 PM
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I have no dial tone. Broadband works fine. I hardy use my landline, but today I made a call and left the number for a return call, which was very important, it rang once, then it went dead. I called my number from a mobile, it rang ONCE only then it is dead again, so I cannot get incoming calls either.
Re: No dial tone
04-01-2022 10:46 PM
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You can use the phone fault link below to raise a phone service fault report.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: No dial tone
05-01-2022 9:24 AM
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Hiya @osman, thanks for getting in touch. I am sorry for the issues being experienced with your service.
I have tested the line and this hasn't detected any faults, so we will need to look at sending an engineer.
if not already done so, I would advise to complete our troubleshooting here: https://www.plus.net/help/phone/phone-line-troubleshooting/ and if the issue persists, just get back to us on the ticket I've created here: https://www.plus.net/wizard/?p=view_question&id=220846997
If you give us a nudge on here once you have replied, we will pick that up for you.
Re: No dial tone
05-01-2022 1:59 PM
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Hi Lauren
I went through the troubleshooting process and came to the conclusion that the fault was in the handset. I got a new one and the tone is back. So for the time being everthing seems OK, no need for engineer. Thanks for the hints.
Regards
Re: No dial tone
05-01-2022 5:05 PM
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Thanks for getting back to us @osman
I'm glad to see that your new handset's working fine now.
Let us know if you have further issues or there's anything else you'd need help with.
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