I did wonder if this story: https://www.theguardian.com/money/2024/mar/04/failure-to-connect-how-openreach-left-a-home-without-a... was you when I read it earlier. Interesting to see that there were other, similar, cases reported too, which suggests the problem with Openreach may be endemic.
That matches the view I've been forming, a village not far from us was cut off for around 6 weeks due to the long delay in getting Openreach to fix a line fault. The local media at the time were given the same pat response as in that article, it was reported that the villagers had been given 4G/5G hubs to enable connectivity. In the case of this village these were hopeless, as like us there is no mobile coverage there at all! None of the hubs supplied ever worked, AFAIK.
You would think that someone within Openreach would have known this, especially as one of the villagers, who asked Openreach if the van parked in the lane was fixing the line, was told that Openreach didn't know and were unable to contact that van crew as there was no mobile signal . . .
There seems to be an almost universal view that 4G/5G is the answer to everyone's communication needs. My experience of the past decade or so is that it's pretty damned useless. I'm sure those living in cities feel it's fine. Perhaps some of those city-dwelling policy makers should come and live and work here for a few weeks. I'm certain their view of the infallibility of 4G/5G for either phone or broadband would very soon change.
