Phone not working
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Phone not working
02-10-2024 8:34 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My phone has no dial tone. When you phone the number it appears to ring but the house phone does not ring. Broadband speed download has dropped slightly from 74.0mbps to 64.0mbps. Upload speed has dropped from18.0mbps to 6.2mbps.
Fixed! Go to the fix.
Re: Phone not working
02-10-2024 8:38 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I would report a PHONE fault via https://www.plus.net/help/report-a-problem/
Re: Phone not working
02-10-2024 8:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks John. I will wait and see if a Plusnet member answers. If I don't here anything I will try your link. My contract is up for renewal and the speeds I am getting are the new speeds for fibre to the cabinet Broadband. Thanks for your quick reply.
Re: Phone not working
02-10-2024 8:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@djcjuk Help Team response on here is very patchy/slow. If you want a resolution, use the link now.
02-10-2024 9:11 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@djcjuk I have found an external fault on the line and I have raised it to Openreach. It will be fixed within the next 72 hours.
Re: Phone not working
02-10-2024 9:16 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You would prove me wrong, wouldn't you, @willcutforth . 😀
Re: Phone not working
02-10-2024 9:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@jab1 I'm here to wind everyone up! Haha
Re: Phone not working
02-10-2024 9:25 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi John (Jab1)
I cant believe how quickly they replied. I was going to use your link but I was charging my phone so had not used your link.
You are doing a brilliant job thanks for trying to help.
Re: Phone not working
02-10-2024 9:30 AM - edited 02-10-2024 9:30 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@djcjuk 'I cant believe how quickly they replied.' Neither can I - it usually takes a week or more, by which time, the issue gas been solved by other means.
Re: Phone not working
09-10-2024 11:18 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It has taken a week but phone line now working and broadband speeds back to normal. Open reach had to book an appointment but no visit was required as it was an external fault.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page