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Phone not working

FIXED
djcjuk
Rising Star
Posts: 95
Thanks: 7
Fixes: 5
Registered: ‎05-03-2014

Phone not working

My phone has no dial tone.  When you phone the number it appears to ring but the house phone does not ring.  Broadband speed download has dropped slightly from 74.0mbps to 64.0mbps. Upload speed has dropped from18.0mbps to 6.2mbps.

9 REPLIES 9
jab1
Legend
Posts: 18,894
Thanks: 6,191
Fixes: 283
Registered: ‎24-02-2012

Re: Phone not working

I would report a PHONE fault via https://www.plus.net/help/report-a-problem/

John
djcjuk
Rising Star
Posts: 95
Thanks: 7
Fixes: 5
Registered: ‎05-03-2014

Re: Phone not working

Thanks John. I will wait and see if a Plusnet member answers.  If I don't here anything I will try your link.  My contract is up for renewal and the speeds I am getting are the new speeds for fibre to the cabinet Broadband. Thanks for your quick reply.

jab1
Legend
Posts: 18,894
Thanks: 6,191
Fixes: 283
Registered: ‎24-02-2012

Re: Phone not working

@djcjuk Help Team response on here is very patchy/slow. If you want a resolution, use the link now.

John
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,707
Thanks: 643
Fixes: 112
Registered: ‎27-11-2020

Re: Phone not working

Fix

@djcjuk I have found an external fault on the line and I have raised it to Openreach. It will be fixed within the next 72 hours.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
jab1
Legend
Posts: 18,894
Thanks: 6,191
Fixes: 283
Registered: ‎24-02-2012

Re: Phone not working

You would prove me wrong, wouldn't you, @willcutforth😀

John
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,707
Thanks: 643
Fixes: 112
Registered: ‎27-11-2020

Re: Phone not working

@jab1 I'm here to wind everyone up! Haha

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
djcjuk
Rising Star
Posts: 95
Thanks: 7
Fixes: 5
Registered: ‎05-03-2014

Re: Phone not working

Hi John (Jab1)

I cant believe how quickly they replied. I was going to use your link but I was charging my phone so had not used your link.

You are doing a brilliant job thanks for trying to help.

jab1
Legend
Posts: 18,894
Thanks: 6,191
Fixes: 283
Registered: ‎24-02-2012

Re: Phone not working

@djcjuk  'I cant believe how quickly they replied.' Neither can I - it usually takes a week or more, by which time, the issue gas been solved by other means.

 

 

John
djcjuk
Rising Star
Posts: 95
Thanks: 7
Fixes: 5
Registered: ‎05-03-2014

Re: Phone not working

It has taken a week but phone line now working and broadband speeds back to normal. Open reach had to book an appointment but no visit was required as it was an external fault.