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Please Check the Line Cord
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Please Check the Line Cord
16-11-2015 11:53 AM
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Our phone has started to display an error on the handset which says "please check the line cord". I have tried unplugging everything and plugging it all back in but the error persists. Everything was fine until the other day and we had not moved anything around or anything like that.
I don't have access to another handset to be able to check if that is the issue.
Any ideas?
I don't have access to another handset to be able to check if that is the issue.
Any ideas?
Message 1 of 6
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Re: Please Check the Line Cord
16-11-2015 1:00 PM
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I've just been through a line test on the off-chance that was causing the issues, and it's come back as:
Test Result: Fail - Fault located at exchange (Openreach side of MDF)
Description: FAULT - Earth Contact
So I'm going to raise that to Openreach for you and will add a ticket to your account with the detail.
Test Result: Fail - Fault located at exchange (Openreach side of MDF)
Description: FAULT - Earth Contact
So I'm going to raise that to Openreach for you and will add a ticket to your account with the detail.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 2 of 6
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Re: Please Check the Line Cord
16-11-2015 1:01 PM
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Well the obvious one is to get access to another phone
Message 3 of 6
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Re: Please Check the Line Cord
16-11-2015 1:25 PM
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Why spend money doing that when I can post here? My phone was working fine a few days ago and it has just been sitting in it's stand since then.
And looking at the reply from Chris, it seems like it was best that I didn't.
indeed
dick:quote
And looking at the reply from Chris, it seems like it was best that I didn't.
indeed
dick:quote
Message 4 of 6
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Re: Please Check the Line Cord
16-11-2015 2:22 PM
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It's always worth having a spare WIRED handset for testing purposes - it's not as if they cost much: http://www.argos.co.uk/static/Product/partNumber/5526527.htm
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 5 of 6
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Re: Please Check the Line Cord
16-11-2015 4:28 PM
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Also handy for ringing the electricity people when the power goes out!
Message 6 of 6
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