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Unable to add call features

glanrhyd
Newbie
Posts: 2
Registered: ‎05-10-2024

Unable to add call features

I had voicemail activated a couple of years ago.  A couple of months ago I tried to add Caller Display using your online portal.  The order got stuck and I had to call customer support, spent ages on a few calls with them, ended up with Caller Display but no voicemail.  I tried to get voicemail added again via customer services, but this hasn't worked.  I left this for a while as we were getting nuisance calls and caller display was useful.  Now I have tried to add Voicemail back on, but the order has been stuck for more than a week now.  I don't want to call customer support as I have wasted a lot of my time trying to get help this way already. 

 

Please could someone get my phone service to have both Voicemail and Caller Display working?  

 

thanks

Colin

2 REPLIES 2
SammyM
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,043
Fixes: 101
Registered: ‎22-01-2018

Re: Unable to add call features

I have fixed this for you. give it a few hours @glanrhyd  Smiley

 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
glanrhyd
Newbie
Posts: 2
Registered: ‎05-10-2024

Re: Unable to add call features

Thank you Sammy!  It is all now working as it should, very happy.