Unlimited UK & mobile calls of greater than one hour

[#1]

I believe previous posts have asked how the charging works for long phone calls.  Has anything changed?

I've just been charged for a call that was longer than a hour BUT the legal guide makes no mention of 'hour' or '60 minutes' as limits to the extent of free calls.

Did I miss something?

[#2]

Welcome to the forum. 🙂

It's not easy to find, but it's here:

https://www.plus.net/help/legal/residential-phone-tariffs/#how-we-charge-for-calls

Inclusive call length

• Inclusive calls to UK numbers become chargeable after 60 minutes
• Inclusive calls to international numbers become chargeable after 60 minutes
• Calls to Plusnet Support are free for the duration of the call, regardless of length

Inclusive calls that become chargeable are charged at the relevant rate until the end of the call. The call set up fee is not applied.

[#3]

Thanks. I had to scroll through the whole page and open all the compressed links before I got to the text you included above in your answer.

I should have just been able to search for "60" or "hour" within the web page but compress/unexpanded text isnt visible to search until expanded

Lesson learnt!

Thanks again