2 postage charges on my order

[#1]

Good evening, I've just been checking my plusnet account. On the bill from 25/09/2021 there seems to be 2 separate charges of £6.99 on 2 different dates. Could anyone help with why this is? I was made aware I would have to pay it once, and I only recieved 1 router.

[#2]

Hiya @LizzieK, thanks for getting in touch. I am really sorry for the erroneous charge found on your September bill and inconvenience this caused.

I have taken a look into this and have provided a further response with the steps taken to resolve this for you here: https://www.plus.net/wizard/?p=view_question&id=219436065

Please do just get back to me should you have any further queries.