£75 cashback email not received

[#1]

Hi Plusnet my service went live about 10 days ago and i was informed the email to register for the £75 cashback card should arrive within the first 10 days can anybody help with this.

[#2]

Don’t hold your breathe, think this is just a scam, still waiting for mine and the award winning customer service doesn’t actually exist unless you feel like being on hold for 1/2hr.

They literally don’t allow email contact.

[#3]

@rochdaleblue 

Have you checked any spam email folders?

[#4]

Yes all span folders checked.

[#5]

Hiya @rochdaleblue, 

Thanks for getting in touch and I am sorry for the late reply. 

We’re quite busy right now, so it’s taking a little longer than I'd usually like to get back to customers and I'm sorry about that.

I can see the email was sent on the 5th and claimed on that date

It should be with you in the next 30 days, is there anything else I can help with today? 

[#6]

Congrats Rochdaleblue.  I went live 2 months ago and am still waiting for the email!!

[#7]

@Baggsy, please see my reply to your previous post Here.

[#8]

Thank you i have now received the email.