Account change to a different call plan is stuck

[#1]

Account page says the change to unlimited call plan is stuck.

This means incurring higher costs for calls.

I’ve contacted plusnet using the additional help form. No response!

Is there any known way to fix it?

——

You can't change your products for the moment, you already have a product change in progress.

[#2]

Call plan changes,only take effect on your next billing date. Has that date passed? 

[#3]

Yes it’s been many weeks now and I have a letter saying I’m near my call limit.

[#4]

..and the account page says An Error has occurred. So this doesn’t seem to be something pending.

[#5]

It does look like its stuck. I suggest calling customer services.

[#6]

Hi @Shancy 

Thanks for getting in touch, hope you're doing well  

Checking over your account, you recently put through a change to swap your call plan. They only activated on your next billing date and not straight away, whilst this change is pending you won't be able to make any further changes. 

For now I'd advise to try and stay within your current call plan to avoid extra charges until the swap has gone through.