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Account restricted

Nlvasey
Newbie
Posts: 1
Registered: ‎30-01-2023

Account restricted

‎30-01-2023 7:23 AM

Good morning I've paid my bill this morning had the confirmation email saying m restrictions should be lifted now the money has gone from my account so I'm guessing it was successful would someone look into his for me please
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SammyM
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,043
Fixes: 101
Registered: ‎22-01-2018

Re: Account restricted

‎30-01-2023 9:42 AM

Sorry about that @Nlvasey, it can take up to 24 hours for the account to update. 

 

Having said that, I have sent a request off to get that removed quicker, which will be within 4 hours. 

 

Please get back in touch if you need anything else. 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
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Baldrick1
Moderator
Moderator
Posts: 12,356
Thanks: 5,543
Fixes: 430
Registered: ‎30-06-2016

Re: Account restricted

‎30-01-2023 10:50 AM

Moderator's Note: This topic has been moved from Broadband to My Account/Billing

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

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