An Error has Occurred - phone order in progress

[#1]

Error is showing 'you cannot make changes to your account while there is a phone order in progress'

My account shows Plusnet Call Protect Awaiting Activation

This has been showing for quite some time and it seems there is nothing I can do to remove it.

Is it possible to remove this please?

[#2]

Hi Robbiedoo, sorry for the issue with that, I've raised a task to our billing team to get that fixed, once done you should be able to make any changes to the account that you need to. I've added a ticket to the account with more information here: https://www.plus.net/wizard/?p=view_question&id=223412219 Do let me know if there's anything else I can help with.