cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Are these cancellation fees justified?

Anoush
Aspiring Hero
Posts: 2,568
Thanks: 564
Fixes: 139
Registered: ‎22-08-2015

Re: Are these cancellation fees justified?

‎15-03-2022 9:27 PM

@iaptekar 

Apologies for missing your question earlier.

If you do sign up to BT or EE and can PM me at @Gandalf the order reference, I can waive the termination fees either by refunding once taken or not taking the payment, when the FTTP service has been activated.

I’m still intrigued though as to what they’ve said to you Smiley

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
Message 16 of 17
(474 Views)
0 Thanks
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,752
Thanks: 10,488
Fixes: 1,614
Registered: ‎21-04-2017

Re: Are these cancellation fees justified?

‎21-03-2022 1:42 PM

Hi @iaptekar 

Thanks for the order ref. I'll keep an eye on this for you to refund the termination fees back to you once your service is working, and we've generated your final bill and taken the payment.

I'll check back 2 weeks today but feel free to let me know how it goes by replying to the ticket logged on your account Here and I'll be happy to pick this back up with you sooner. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Message 17 of 17
(410 Views)
0 Thanks