Billed 1.94 for fibre extra yet contract ending

zaaxuk · ‎21-08-2016

My contract will end on the 9th. Yet my billed shows: Unlimited Fibre Extra 10/02/25 11/02/25 £1.94

What is this about?

jab1 · ‎24-02-2012

Are you moving elsewhere on 11/02/2025, and is that a confirmed date?

John

Townman · ‎22-08-2007

Until a move is done, the service continues. After the service has moved a final bill will be raised within 21 days to settle any balance due either way. Do not cancel the direct debit mandate until after dealing with the final bill… it just creates complications.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

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Tina11192 · ‎18-11-2024

Hey @zaaxuk thank you for getting in touch with us.

It seems that there was an issue with your billing and discounts, I have sent you a more detailed reply through your account: https://www.plus.net/wizard/?p=view_question&id=245893026

If this post resolved your issue please click the 'This fixed my problem' button

Cri Ignatti
Plusnet

zaaxuk · ‎21-08-2016

Thank you