Bringing EE sims to Plusnet?

[#1]

Hi all,

Long story short, I'm currently with BT for my broadband but, due to them making a complete nightmare of a mess of an aborted migration before Christmas, I ended up having to have two EE mobile sims. These cost me £10 a month on a rolling contract for unlimited calls and data, reduced from £30 as I still have BT broadband.

I'm now looking to migrate from BT to Plusnet for my broadband and see that they mention EE sims on the site. So my question is; if I migrate my broadband to Plusnet's Full Fibre will I be able to simply bring my EE sims with me and still get the £10 rolling contract, or if necessary take out a two year contact and retain my numbers? The important part would be keeping my mobile numbers.

Many thanks for any information you can give me.

[#2]

@DawkinsDog Hi there, Any EE sim deals that are sent out via Plusnet or BT generate an EE mobile account, this would act separately to any broadband account you have with us or BT in this instance. Any questions or queries you have relating to your EE mobile sims would be resolved with a quick call to EE's mobile department. 

Hope this helps,

Regards.

[#3]

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@Windings wrote:

... queries ... relating to your EE mobile sims would be resolved with a quick call to EE's mobile department. 

The phone number for EE's mobile department, specifically for customer service related to mobile queries, is 07953 966 250. You can call this number for assistance with your EE mobile account, SIM services, or any related inquiries. Alternatively, if you're calling from an EE mobile phone, you can dial 150 for free to reach the same department.

This helpline is typically open from 8 AM to 9 PM Monday to Friday and 8 AM to 8 PM on weekends. If you're calling from outside the UK, you can use +44 7953 966 250. Note that call charges may apply depending on your provider if you're not on an EE network.

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[#4]

Hi, thank you to you both for the replies. My brother is on the phone to EE as I type.

I thought I'd ask here first as, frankly, we had so much trouble with BT and EE last year it got to the point it was patently clear nobody there knew what they were talking about, and it culminated in a complaint to the Ombudsman.

To give you some idea, they were quoting massively over the odds for broadband, they sent a "free tablet" which turned out to be a scam involving a sim contract, they then completely screwed up a second attempt to migrate, and the cherry on top was when we asked them to cancel one of the three BT sims we had and they instead cancelled the two we used, one of which belongs to a carer - which caused extreme anxiety, stress and upset, and resulted in us being on the EE sims I'm asking about as they had to migrate us to those to get our numbers back!

BT are now refusing to honour their advertised deal price so we're looking at coming to Plusnet, but that presents the issues with the EE sims being moved across. Honestly, I wouldn't wish what BT and EE have put us through on my worst enemy.