Broadband bill suddenly has an increase on it????

[#1]

My broadband payment is £27.44 this has been consistent until the bill i was due to pay today...which has risen to 33.34. ????

I didn't owe anything on it and had no notice of an increase...can someone sort this Please?

[#2]

Have you checked the breakdown of charges on page 2? When does your contract finish?

[#3]

As @jab1 says , check the breakdown

Three ( there may be more! ) possibilities spring to mind

1) Minimum contract period and discount has come to an end

2) You're on a PAYG phone plan and have made chargeable calls

3) The PN billing system has messed up ( Not unknown🙄 )

[#4 · Accepted solution]

Hi @Cazlizzy 

That should be sorted now, apologies for the inconvenience! 

I've dropped you an email from your account with more information.

I hope this helps.

[#5]

Whoosh!

The billing wizard swoops in, works his magic and swoops out!😉

[#6]

Thank you very much @Gandalf  will check my e-mails. (missed you sorting this old ladies probs lol) 

Take care 

[#7]

thank you for your reply....had done that hence my confusion..but as you said the wizard has sorted it..lol

[#8]

ty for responding   guess the Wizard is magic after all