Broadband costs
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Broadband costs
05-10-2023 11:45 PM
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I took out a new contract in April for £24.99, and I am being charged full whack of £54+.
Re: Broadband costs
06-10-2023 7:28 AM
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Moderator's Note
This topic has been moved from Broadband to My Account/Billing
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Broadband costs
06-10-2023 7:34 AM
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@myleenie00 Have you been charged the 'full' price since the start of the contract, or only recently?
Re: Broadband costs
06-10-2023 9:13 AM
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Re: Broadband costs
06-10-2023 9:15 AM
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In that case, give Plusnet a call - something has gone wrong.
Re: Broadband costs
06-10-2023 11:54 AM
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@myleenie00 Happens all the time -- Plusnet accounts system can't keep up with discounts applied to a new contract. In theory your discount will be applied as a credit on the next bill after renewal but this doesn't always happen.
However, as you have been charged for two months at full rate something is wrong. Did you perhaps renew after your old contract expired? In this case you will be charged full rate for one month as you pay in advance and you hadn't agreed your new contract.
Great, isn't it? As John says, best give them a ring.
Mike
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