If you are still within the minimum term of your contract and you chose to break the contract, then Early Termination Charges will apply.
Logging into the user portal should tell you how long is left of your minimum term, however on some accounts with some browsers these details are not displayed correctly. If there is any doubt about the dates, a quick call to COTS will inform you of the length left, the amounts of ETCs and potentially the best renewal deal.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
