I'm moving hosue and I'm moving to a different provider. I was expecting a cancellation fee of roughly 8 months or so as I took my original 18 month contract at the beginning of 2021. At the begining of this year, 2022, I moved house and so I rang up the team and let them know that I'd like to keep my contract but move it to a new property.
I'm a bit hazy on that converstation but I seem to remember being told this wasn't possible but they could start me on a 12 month contract at the new address. I agreed to this and now I'm trying to cancel I'm being hit with a £280 charge instead of the expected £90 or so....
What can I do here? I was even more shocked to realise I could have just paid £67 to stay on my older contract and have had it ended in a couple months!
I've also gone back through my old emails and the new contract email is under an open question email instead of a heading that makes sense so I definately missed the 24 month a few months ago
Any help on the best course of action is appreciated. I don't feel like I should be paying 280 for early cancellation on a contract length I don't remember agreeing too.
