however it's a Huawei 612
I accept that the HG 612 is now quite old and unsupported, however it was (and still is) one of the best performing basic modems and will certainly hold a connection, on a poor line, better then most modern ones!. Yes, you had a separate modem & router whereas the modern ones combine the functions into one device which may be more convenient.
The fault is DSL light flashing and unable to make a stable connection.
I hear Plusnet can supply one for the cost of postage (as I'm under contract) so the question is can Plusnet help
Plusnet will usually suppy one for p & p if you've recontracted recently and/or not had a new router for some while.
However I'd be surprised if a new (Hub 2) router makes any difference. It will however eliminate the router as the cause and leave OR with no option but to send another engineer to investigate and fix the problem properly!
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
