After some digging around, I've found the email that was sent across to you. It was send on the 08/02/24 and the reward card was claimed on the same day, as it's now been claimed you need to speak to Purecard to follow up on the delivery as we can only help with claiming.
You can speak to them on -
Email: plusnet@purecard.com
Telephone: 0344 879 1069
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