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Charged double the price of my contract

FIXED
PM27
Newbie
Posts: 3
Registered: ‎31-10-2018

Charged double the price of my contract

Good morning,

I renewed my broadband contract on the 20th of March this year (previous one would end on 29th march) to a 12 month contract at £27.99 but I am unhappy to see that I've been apparently overcharged again when renewing a contract.(Has happened before), My last two bills have been £39.24 (March 17th) and then a stonking £51.53 (17th April). What's happening here?

Thanks in advance

3 REPLIES 3
Longliner
Seasoned Pro
Posts: 616
Thanks: 305
Fixes: 8
Registered: ‎22-10-2014

Re: Charged double the price of my contract

Overcharged again ... Plusnet does this every time! PN accounts system an embarrassment to everyone especially the hard-pressed staff. In theory your overpayment will be credited the next month but if in doubt give them a ring. 

csmith94
Plusnet Help Team
Plusnet Help Team
Posts: 398
Thanks: 165
Fixes: 31
Registered: ‎01-12-2020

Re: Charged double the price of my contract

Fix

Hi @PM27, I'm really sorry your bill has come in more than expected. I've had a look into this and sent across an email to let you know what's been done to resolve it

 Curtis Smith
 Plusnet Help Team
PM27
Newbie
Posts: 3
Registered: ‎31-10-2018

Re: Charged double the price of my contract

Emails received. Thank you very much for reviewing and fixing the problem so quickly. It's a shame the systems seem to do this almost every time I renew my contract and the Plusnet website itself is not so hot either. I do, however, greatly appreciate the staff here as they are always quick and helpful.

Thanks again.