Compensation for delayed activation.

[#1]

And nothing else? I find that strange, to say the least.

[#2]

Hi @Chuddie 

Unfortunately, there was a long delay with external cabling on your order, which means we didn't confirm an engineer date for some time.

As things were activated on the date we confirmed, I'm afraid you wouldn't qualify for any automatic compensation as this only covers delays past a confirmed order/engineer date.

I can see you've raised a complaint online regarding this so our High Level Escalations team will be in touch but anything offered would be as a gesture of goodwill rather than automatic compensation.

[#3]

l have been offered £75 compensation as a goodwill gesture.
This is lower than l would have liked but should l accept it or escalate it further, what do you all think the chances are of me getting a better resolution. 

[#4]

You could escalate it to the Ombudsman and have all of the facts examined in detail only to discover that the first date given to you might not have been a COMMITTED ACTIVATION DATE which is the baseline date for the Ofcom compensation scheme.

The “We aim to …” email is indicative that the date is for the preliminary KCI Assure installation, which would probably not be deemed a confirmed activation date by the Ombudsman.

If the activation finally took place on a later advised committed date … the Ombudsman might deem you’re entitled to nothing.