Deleting PlusNet Account(s)

[#1]

I would not just ignore it; depending on when the account was contracted, the router could be a lent device which must be returned.

I would suspect that account closure journeys do not discern well the status of the router and request / demand that all are returned.  Where the device is lent, there is a penalty charge for not returning it.

From the T&Cs...

11.3. We will loan you the Hub/router for the duration of your broadband service. When you end the service you must return the loaned Hub/router to us, or we will charge you a fee as set in the Price Guide. You must also keep the Hub/router in good condition while you are using it.

From the price guide - Other charges...

Hardware

Device	Price
Plusnet Hub One	£99.99
Plusnet Hub Two	£99.99

Personally I would be making certain that Plusnet know that the router has been returned previously.  Might save hassle over £100.

[#2]

I get what you are saying, @Townman , but if @CJT-80 's mother hasn't got a Hub to return, how can she return it?😉

I understand what you are saying, though - the does appear to be a lack of cohesion in certain admin areas at PN .

[#3]

Thanks @Townman however the routers (both the Hub 1 and 2) where returned as soon as Mum moved from PlusNet to Vodafone via the Royal Mail. 

[#4]

Whether or not there is an obligation on the customer to return the routers depends on when the contracts under which they were supplied were taken out. If I recall correctly the effective date after which the routers were only effectively loaned and thus were to be retunrd was on or after 1 February 2023. Charges only apply to such supplied routers. I would think that the Hub 1 definitely does not fall into the chargeable category.

Of course Plusnet would welcome the return of older routers under their recycling obligations and they did send out blanket reminders from time to time.

When you retuned the routers did you not get receipts from the Post Office / Royal Mail confirming postage (I did)? If you have these they can be presented to PN as proof if necessary, as they clearly do not keep adequate records themselves.