Disturbing price increase when contract ends

[#1]

I've just received an email notifying me that my current contract comes to an end next month. What's disturbing/confusing is that it states that at that point the cost of my contract will increase from £30.20 per month to £58.69.

The reason I also say confused is that my renewal options state that if I renew my "unlimited fibre extra" for another 2 years it will cost me £25.99 per month which is less than I currently pay (and would still be less after the March price increase which is quoted everywhere as being £3).

Could someone clarify all the above for me?

Thanks
Andrew

[#2]

@rabidhadron Simple - if you do not renew your contract, you then pay the 'out-of-contract' price, which will have been advised to you in your initial contract confirmation.

[#3 · Accepted solution]

If you don't renew your contract, you go to a rolling monthly contract at the non-discounted price. If you opt to renew for a further contract period then you get a discounted price for committing to a further period.

[#4]

Thanks for this, I struggle with mental health issues and this did not come to mind (though it seems obvious to me now).

Again thank you, I will renew my contract with confidence.

[#5]

Is it renewing your "unlimited fibre extra" as you state or is it to go onto "Unlimited Fibre" (I think it is called).  That is a very similar looking product from the broadband side, but doesn't include the telephone part.  The reason for asking is that I wouldn't want you to find you've re-constructed to a product without a landline when you wanted one, and only find out when your phone goes off.

[#6]

I have the same options - £27.49 for 24 months, or the 'without phone' option for £25.99 again for 24 months. I don't need the phone (never used it in the last 7 years) so keen to save a few quid, but would rather a 12 or 18 month contract. Is there a way of getting 'without phone' for 12 or 18 months?

[#7]

@nimdy 

Ring the Customer Options Team on 0800 013 2632 and ask, be warned, if available it might be slightly more expensive.