Early termination fee

[#1]

I have just received a bill for £222 for early termination fees, i was out of contract when i moved supplier,i confirmed this over the phone before i moved and there are notes on my account that state i have no early termination fees.
Why have i received this bill?

[#2]

Hi there, I'm so sorry about the incorrect cancellation charge, I've just loaded up your account and can see notes to show that it's already been dealt with. Details of that can be found here if you wanted to take a look: //www.plus.net/wizard/?p=view_question&id=224364948 Sorry again for any distress that's caused and please let me know if there's anything else I can help with.