Hiya, recently my contract ended on 3 Feb and I switched provider.
I phoned PN and gave notice on 20 January. I attempted to arrange the changeover to BT as their website asked me to use a PN number anyways. The woman I spoke to said the system wasn't letting her make changes and that she'd ring me back on 23 Jan to arrange that. I confirmed I'd still be switching. That call didn't happen so I phoned back on 23rd evening and a different person was able to change things over without any problem. The switch date therefore ended up as 6 Feb.
Have now changed over and received the final bill, and that has pro rated the days between 3 and 6 Feb as a charge of £3.26. I wanted to check whether that's correct: by my understanding I was out of contract on the 3rd, and it wasn't my fault that the changeover was delayed. It does seem a tad suspicious that PN claimed to be unable to do the changeover since they didn't ring me back about it.
I also wanted to ask how I can return my router, I have the original box and packaging but no postage bag - can I get one of those sent to my house or do I need to pay the return postage (in which case what's the correct address?) then get that back when it's received?
