Error: You can't change your products for the moment, order is being processed

[#1]

Hi,

I have logged into my account to renew my contract however this message keeps popping up: "An error has occurred: You can't change your products for the moment, you have an order which is currently being processed. Please try again later."

Thanks,

[#2 · Accepted solution]

Hiya @EpicLee86, thanks for getting in touch. I'm sorry for the delay in your post being picked up and for the issues with being able to renew your contract.

I have made an amendment to your account that was causing this error and so you should now be able to go ahead and make changes.

can you let me know how you get on?

[#3]

Thank you it worked.

[#4]

That's great, please just let me know if there is anything further I can help you with?