My Fibre contract was set to expire on 12th June. So mid-May (Looks to be the 18th as that is the start date of my current contact) I requested to be upgraded to Full Fibre. With an initial install date of June 1st.
This install date got pushed back several times until it was all finally sorted on July 13th. During that time (May 18th until now) my account has been showing "Product Change In Progress" and I have been placed on a 24-Month contract for Unlimited Fibre with Line Rental. Should this not have been a "rolling contract" since I was technically out of contract from June 12th to July 13th until the install was completed?
I now no longer have a phone line as it has been disconnected as part of the Full Fibre install and the Full Fibre is working fine. But the product change still has not switched to the Full Fibre contract and I am now about to be overcharged again (47.99 instead of the contracted 27.99) for August, despite the service having been working since July 13th.
I understand being overcharged during the switch over process & install etc.on the supposed "Rolling Contract" But surely the product change should be done now that the Full Fibre has been running for a month?
