cancel
Showing results for 
Search instead for 
Did you mean: 

How is FREE Fibre implemented on the account/bill?

FIXED
BarkingMad
Dabbler
Posts: 10
Registered: ‎16-08-2022

How is FREE Fibre implemented on the account/bill?

I’m considering an 18 month contract. The online order shows:

Monthly costs

Unlimited Fibre FREE (Free every month for 18 months, then £18.56 thereafter)

Monthly Line Rental £22.99 (£22.99 every month for 18 months, then £23.19 thereafter)

Caller Display FREE 

etc....

 

How is this shown on the account/bill? Is it shown as below which seems to match the PN CPI Guide

 

Unlimited Fibre

£0.00

 

 

Line Rental:

£22.99

Total

£22.99

 

Or perhaps it shown as below - by using a discount for 18 months?

 

Unlimited Fibre

£18.56

Special offer discount

-£18.56

Line Rental:

£22.99

Total

£22.99

 

 

 

For the March CPI + 3.9% increase, let’s say it is 20% for this discussion, the ongoing price could be:

 

Unlimited Fibre

£0.00

 

 

Line Rental:

£27.59

Total

£27.59

 

Or if the Fibre is discounted, perhaps the "special offer discount" isn’t increase with CPI?

 

Unlimited Fibre

£22.27

Special offer discount - no change in this due to CPI

-£18.56

Line Rental:

£27.59

Total

£31.30

 

I'm trying to understand what the potential costs could be.

 

4 REPLIES 4
MisterW
Superuser
Superuser
Posts: 16,332
Thanks: 6,263
Fixes: 448
Registered: ‎30-07-2007

Re: How is FREE Fibre implemented on the account/bill?

AFAIK it is shown on the bill as a discount. However , the discount is also adjusted, so that the nett cost is effectively increased by the CPI increase

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

BarkingMad
Dabbler
Posts: 10
Registered: ‎16-08-2022

Re: How is FREE Fibre implemented on the account/bill?

Thanks @MisterW 

 

My current provider shows a combined total for my broadband package (Fibre + LR) and then applies a "special offer discount". The discount wasn't increased last March hence my question. 

 

Do others concur with @MisterW ?

 

Perhaps the PN CPI guide should show an example with a discount making it FREE? 

MisterW
Superuser
Superuser
Posts: 16,332
Thanks: 6,263
Fixes: 448
Registered: ‎30-07-2007

Re: How is FREE Fibre implemented on the account/bill?

Fix

@BarkingMad for information, it was confirmed by PlusNet staff in this thread https://community.plus.net/t5/My-Account-Billing/Question-Annual-CPI-increase-for-contracts-rectifie...

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

BarkingMad
Dabbler
Posts: 10
Registered: ‎16-08-2022

Re: How is FREE Fibre implemented on the account/bill?

@MisterW 

 

Excellent. I'd searched for CPI in the forums and hadn't seen it in the drop down window of results - it was at the bottom and I needed to scroll down 😞

It also makes logical sense - if something is FREE - how can it be affected by a CPI increase.

 

Thanks again.