cancel
Showing results for 
Search instead for 
Did you mean: 

How to Escalate query to Billings Team - I’m not a customer but PlusNet have been deducting money

Lisa789
Newbie
Posts: 2
Registered: ‎03-07-2023

How to Escalate query to Billings Team - I’m not a customer but PlusNet have been deducting money

Hello, this is my first post so apologies if this isn’t under the right heading etc.

I am writing this as I need advice on how to get in touch with the Billings Team in PlusNet.

My issue: I have started to look through my dads financials. On reviewing his credit card statement I see that he has been paying/charged by PlusNet a monthly sum of approx £30.

I have spoken to PlusNet (both their mobile and broadband depts) and as I expected they do not have a record of either my father / mother as ever being a customer. We even went back to check if previous property had ever been linked to PlusNet account. I therefore enquired how there could be a direct debit/standing order every month when there is no trace of him (name, house number & postcode)in their system. The customer service members couldn’t explain and suggested I email via their generic email and ask for this to be escalated to their Billings Team to investigate further to ensure it wasn’t a fraudulent transaction.

I have written an email and yet to receive any response from the PlusNet generic email system, which states they will get in touch within 24hrs!

I have cancelled this and raised this as an issue with his credit card provider. However, this has been going on for over a year and I’d like to establish with PlusNet if they are deducting the money and if so, why!

Can anyone help with how to contact billing team?

Thanks, Lisa
Tags (1)
2 REPLIES 2
jab1
Legend
Posts: 18,866
Thanks: 6,178
Fixes: 283
Registered: ‎24-02-2012

Re: How to Escalate query to Billings Team - I’m not a customer but PlusNet have been deducting mone

@Lisa789 This sounds strange. Is there any reference number against the transactions?

I will ask for this to be moved the My Account/Billing board.

John
Baldrick1
Moderator
Moderator
Posts: 12,309
Thanks: 5,493
Fixes: 429
Registered: ‎30-06-2016

Re: How to Escalate query to Billings Team - I’m not a customer but PlusNet have been deducting mone


Moderator’s Note

This topic has been moved from My Order to My Account/Billing.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'