Inclusive calls removed but monthly charge increased

[#1]

I removed the inclusive calls option last week  but the confirmation email shows that my monthly cost for line and broadband has been increased. I called Plusnet and was told that this is normal and any discounts previously applied would be reinstated.  Over a week later my account still shows the higher rate and  a message that further changes cannot be made as one being processed.  How long does it take to see the account showing the previous discounted rate?

[#2 · Accepted solution]

As the call plan change will take place at your next billing date, I suspect the message about further changes will stay in place until then. I also suspect that the correct discounted prices for broadband etc., will reappear at that time. Annoying, but no matter as long as the correct prices appear in your bill.

[#3]

Hi @baroudeur 

Your monthly bill will stay the same it's just the email that shows full prices and not discounted ones. I wouldn't worry about this too much to be honest, I've checked over your account and the only change you'll have is the call package coming off.