Incorrect Bill

[#1]

Hi, My father has just received an incorrect bill for £57.82 for the second time.

He is on a fixed price deal until  june 2023 for approx £42.50 per month for broadband and phone

Back in June 2022 he was charged £55.09 and was credited back the overcharge due to failing to apply the discount from plusnet for the package he is on, however, the bill for July was £38.62 (with the applied credit - approx £10) and the bill for August was £57.82.

Why are these more than the agreed £42.50, and what will you do to remedy this problem

[#2]

Hi there Andrew, I'm really sorry to see that your father has been billed incorrectly and not for the first time too, apologies for any distress and inconvenience that's caused. 

I can get the issue put right going forward and make sure we refund the over-payments too. 

Can you send me a private message with the username please?