Incorrect billing following contract renewal & home move

[#1]

Hi,

I moved home earlier this month, and my bills for September and October are incorrect.  I should have been paying £24.99 per month up to 10th October 2022, then £27.99 after 10th October 2022.  i.e. a £3 uplift on the previous contract to cover the engineer costs to move home.

I should also have a member referral discount of £1.25 pm

My latest invoice #00002092963-054 looks crazy, it has multiple line items, a "positive" discount and totals £57.16.

Please can someone fix my billing and raise a credit against the overpayments?

Thanks

Chris

[#2]

Please ignore the above post - have raised a request to get fixed on the phone today.

Moderator's note by Mike (Mav): The fix has been removed as post doesn't actually contain the fix.