Leaving Plusnet Help

[#1]

Hello,

im looking for some help of staff on the leaving Plusnet Fibre, my contract is due to end on 26th Jul 2022 and i would like to switch to another provider, what i'm asking is can i leave the day after or do i have to give 14 days notice and leave on the 9th Aug 2022? Its a little confusing, i don't want to end up with a charge.

Thanks

[#2]

Also if i was to sign up to the other provider today (Now Fibre) my switch date would be 18th July, can some tell me how much i would be charged for leaving 9 days early please?

[#3 · Accepted solution]

@Jbutton 

You pay for your phone line and broadband a month in advance, Consequently your cancellation ‘charge’ would simply be a reduction in the amount that Plusnet will refund to you for the 9 days that you have already paid for between when you leave and the end of the contract.

[#4]

oh right ok, that shouldn't a lot then, i thought maybe there would an extra charge on top.

[#5]

@Jbutton 

 No there’s no penalty charge. 
Do not cancel your contract with Plusnet. Get your new ISP to handle the service transfer for you, which will trigger the cancellation automatically else you will have all manner of problems.

[#6]

will do, thank you for your help.