My Account is closing
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- My Account is closing
My Account is closing
21-02-2022 9:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So the last 2-3 months have been life changing for me, long story short my money was stopped as i was in a dispute and i was back living at my mothers again... Back to last week, after a looong 3 months i am finally all sorted out and now i have another issue.
My account will be closed from tomorrow due to me not being able to pay the outstanding balance from the last 3 months equalling £65'54. But i literally get paid tomorrow!
My question is, will my account get deactivated at midnight or will or be in the morning tomorrow? I guess what I'm asking is can I pay the bill at midnight tonight to avoid the cancellation? Thanks.
Re: My Account is closing
21-02-2022 10:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
I’m really sorry to read about your situation.
I’m not in the office now to check, however if we’re due to close your account tomorrow, it’ll likely happen at some point after midnight tonight.
If at all possible, I’d recommend paying online tonight, although it may ultimately be too late for the payment to go through and clear fully, due to the time of night.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: My Account is closing
21-02-2022 10:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Aw man that is unfortunate to hear
I guess I can only try once I get paid. I will update the post after i see what happens when i try too pay!
Thanks for your reply.
Re: My Account is closing
22-02-2022 6:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Out of interest, how did this go?
If this post resolved your issue, please click the 'This fixed my problem' button
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- My Account is closing