My account Home Page has gone mad
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- My account Home Page has gone mad
My account Home Page has gone mad
14-10-2022 5:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hallo. I got a text reminder that my contract is ending soon, so I logged in to renew or look at other options and the weirdest thing keeps happening.
The Home page loads for a fraction of a second, there's all my stuff, and then all of the middle part disappears. I've cleared the cache, I've tried Firefox, Chrome, my pc, my tablet, my android phone. As soon as I'm logged in, the middle bit vanishes, leaving the header and footer type bits.
I talked on chat and the person said I should phone for technical help and also to be offered a new deal - but I'm useless on the phone and I find it less difficult to explain it in writing (plus I don't want to make my choices without being to read the details and think it through).
Don't we have that 'raise a ticket' thing any more? Anyway - help please!
Re: My account Home Page has gone mad
14-10-2022 5:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The login problem is being discussed over here.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: My account Home Page has gone mad
14-10-2022 6:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Aha! Thanks for this, Bob. It's interesting that others are having similar problems. The print screen posted there by Strat is exactly what I'm getting too, although I'm still using Windows 7.
Hopefully your new ticket for investigation will do the trick, so I'll wait and see.
Many thanks to you!
Re: My account Home Page has gone mad
17-10-2022 8:11 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderators Note
This topic has been locked in favour of one linked.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- My account Home Page has gone mad