New Contract Incorrect online..

[#1]

Thanks @Gandalf  I saw your ticket. Can you ensure the call plan is also fixed? Should be landline only, not unlimited.

[#2]

@Peter_D, the discounts are queued in the systems, just taking a little longer than usual to be applied, but they should be before your next bill, and the call plan should change over on your next bill date as well. 

[#3]

@Gandalf  This uncertainty (for what should be a simple process) is really disconcerting. I'm already dealing with an overcharge on my last bill and really don't want it all over again next month.

I notice that on the internal tickets, the operative I spoke with simply stated "customer has agreed to a new 18 month contract" with nothing else written. Could be wrong, but shouldn't she have written in all the details/changes I'd agreed to?

[#4]

@Peter_D, understood and apologies for the concern. I'm keeping an eye on this for you, so I wouldn't panic (yet). A copy of the contract details was sent separately via email and can be viewed on the service notice here.

[#5]

Ok @Gandalf hopefully it rights itself. Yes, the contract itself is spot on, just showing wrong online (so far).

[#6]

Thanks @Gandalf for sorting this out for me on my account 👍 much appreciated.

[#7]

@ed027 oh yeah sorry for not letting you know here earlier, got distracted after fixing the issue. 

[#8]

Happy to report the broadband side of things is now correct 👍

Just need the call plan changed from Unlimited to Line Only.

[#9 · Accepted solution]

Excellent news. I'm unlikely to have the call plan changed before the next billing date, but will let you know. 

(edit)

This should be sorted for you now. Let me know if there are any issues. 

[#10]

Everything looks good now. Thanks for sorting it @Gandalf 

[#11]

My new contracting (or leaving for Lila Connect) is  due very soon , so I hope Gandalf can do his magic for me, too, as he has done in the past. 

I just found that my sister is paying less than me, but leaves only a short way away. I started in March 2022, just before the rise, at £22 something, then had two rises to the current £30.32 and she started two months later, same package,  but still on just £22 and is now paying what I paid before the 2023 rise. 

Even package prices are muddled, yet the internet age was going to simplify things.  

[#12]

@teddysmum - I'm not sure I can help with your recontracting woes, but would suggest having a chat with the Customer Options Team on 0800 013 2632 to see what they can offer you.