New Contract Price not showing in Members Center

[#1]

Hi I renewed my Contract on the 31st March as it was due to end on the 4th April, The new contract was to come into effect today ( 3rd April ) which shows in the members centre with18 months to go which is as it should be, but the price is not correct, it's showing as £42.09 per month, the contract I made was for £38.75, I have the email confirming that price etc, can someone from support check to make sure everything has updated correctly, thanks. 

[#2]

This happens all the time thanks to Plusnet's weird accounts system, instead of quoting a price they go top whack and deduct a discount which takes a while to appear on the bill. Your next bill should include your discount together with a credit for this month's overpayment. It happens to me every renewal, and I normally give them a ring to make sure. The support team does their best but may not check this forum as often as they would like.

[#3]

Thanks for the reply,Yeah i have seen from a member of staff in another post of issues that should be sorted by the end of the week so will give it until then if it's been corrected or not.

[#4 · Accepted solution]

Hi @TammyJ, I've checked over your account and can see that your package is now showing the correct amount  

[#5]

Hi, thanks for checking, i looked in the members centre and all is good,  😊