cancel
Showing results for 
Search instead for 
Did you mean: 

Out-of-contract charges before contract ends?

Fazer
Grafter
Posts: 28
Thanks: 1
Fixes: 2
Registered: ‎13-11-2018

Out-of-contract charges before contract ends?

My current 12 month broadband contract was started on 20/04/2024 so is due to end on 19/04/2025. I have just received my last bill, dated 18/03/2025, and I am being charged as though my contract has already ended - £58.68 instead of £27.50! I haven’t yet decided whether to renew my contract with Plusnet but if this is an example of how Plusnet operate their billing system then it’s likely I’ll move to a different provider.

7 REPLIES 7
jab1
The Full Monty
Posts: 20,223
Thanks: 6,696
Fixes: 297
Registered: ‎24-02-2012

Re: Out-of-contract charges before contract ends?

@Fazer You are charged a month in advance for your contract, so that is correct. Have you not, in the previous 4-6 weeks, been offered a new contract?

All providers operate in this way.

John
Fazer
Grafter
Posts: 28
Thanks: 1
Fixes: 2
Registered: ‎13-11-2018

Re: Out-of-contract charges before contract ends?

The bill that I have just received is for the period from 18/03/2025 to 17/04/2025. My current contract does not end until 19/04/2025 so why am I being charged out of contract prices for services that are still within my contract term?

jab1
The Full Monty
Posts: 20,223
Thanks: 6,696
Fixes: 297
Registered: ‎24-02-2012

Re: Out-of-contract charges before contract ends?

As  I said, you are billed a month in advance, so the invoice you have received (today?) is for the period 18/04/2025 - 17/04/2025.

John
RobPN
Seasoned Hero
Posts: 5,293
Thanks: 2,794
Fixes: 13
Registered: ‎17-05-2013

Re: Out-of-contract charges before contract ends?


@jab1 wrote:

... so the invoice you have received (today?) is for the period 18/04/2025 - 17/04/2025.


Unlikely!  Smiley

Mr_Paul
All Star
Posts: 805
Thanks: 295
Fixes: 14
Registered: ‎07-06-2022

Re: Out-of-contract charges before contract ends?

@jab1 

Check your calendar - today is the 18th March and the OP's contract does not end until 19th April.

 

(I made that mistake at first and composed a reply - but realised just before I hit send!).

 

.

jab1
The Full Monty
Posts: 20,223
Thanks: 6,696
Fixes: 297
Registered: ‎24-02-2012

Re: Out-of-contract charges before contract ends?


@RobPN wrote:

@jab1 wrote:

... so the invoice you have received (today?) is for the period 18/04/2025 - 17/04/2025.


Unlikely!  Smiley


Oops - fat fingers

John
jab1
The Full Monty
Posts: 20,223
Thanks: 6,696
Fixes: 297
Registered: ‎24-02-2012

Re: Out-of-contract charges before contract ends?

I'm outta here - a staff response is needed.

John