Out-of-contract charges before contract ends?

[#1]

My current 12 month broadband contract was started on 20/04/2024 so is due to end on 19/04/2025. I have just received my last bill, dated 18/03/2025, and I am being charged as though my contract has already ended - £58.68 instead of £27.50! I haven’t yet decided whether to renew my contract with Plusnet but if this is an example of how Plusnet operate their billing system then it’s likely I’ll move to a different provider.

[#2]

@Fazer You are charged a month in advance for your contract, so that is correct. Have you not, in the previous 4-6 weeks, been offered a new contract?

All providers operate in this way.

[#3]

The bill that I have just received is for the period from 18/03/2025 to 17/04/2025. My current contract does not end until 19/04/2025 so why am I being charged out of contract prices for services that are still within my contract term?

[#4]

As  I said, you are billed a month in advance, so the invoice you have received (today?) is for the period 18/04/2025 - 17/04/2025.

[#5]

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@jab1 wrote:

... so the invoice you have received (today?) is for the period 18/04/2025 - 17/04/2025.

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Unlikely!  

[#6]

@jab1 

Check your calendar - today is the 18th March and the OP's contract does not end until 19th April.

(I made that mistake at first and composed a reply - but realised just before I hit send!).

.

[#7]

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@RobPN wrote:

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@jab1 wrote:

... so the invoice you have received (today?) is for the period 18/04/2025 - 17/04/2025.

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Unlikely!  

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Oops - fat fingers

[#8]

I'm outta here - a staff response is needed.