Out-of-contract charges before contract ends?
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Out-of-contract charges before contract ends?
yesterday - last edited yesterday
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My current 12 month broadband contract was started on 20/04/2024 so is due to end on 19/04/2025. I have just received my last bill, dated 18/03/2025, and I am being charged as though my contract has already ended - £58.68 instead of £27.50! I haven’t yet decided whether to renew my contract with Plusnet but if this is an example of how Plusnet operate their billing system then it’s likely I’ll move to a different provider.
Re: Out-of-contract charges before contract ends?
yesterday - last edited yesterday
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@Fazer You are charged a month in advance for your contract, so that is correct. Have you not, in the previous 4-6 weeks, been offered a new contract?
All providers operate in this way.
Re: Out-of-contract charges before contract ends?
yesterday - last edited yesterday
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The bill that I have just received is for the period from 18/03/2025 to 17/04/2025. My current contract does not end until 19/04/2025 so why am I being charged out of contract prices for services that are still within my contract term?
Re: Out-of-contract charges before contract ends?
yesterday
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As I said, you are billed a month in advance, so the invoice you have received (today?) is for the period 18/04/2025 - 17/04/2025.
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yesterday
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@jab1 wrote:
... so the invoice you have received (today?) is for the period 18/04/2025 - 17/04/2025.
Unlikely!
Re: Out-of-contract charges before contract ends?
yesterday
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Check your calendar - today is the 18th March and the OP's contract does not end until 19th April.
(I made that mistake at first and composed a reply - but realised just before I hit send!).
.
Re: Out-of-contract charges before contract ends?
yesterday
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Re: Out-of-contract charges before contract ends?
yesterday
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I'm outta here - a staff response is needed.
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