Overcharge after renewal

[#1]

Hi, my new contract started yesterday after upgrading to fibre. The bill that has been generated is much higher than the agreed price so I think some of the discount has not been applied correctly.

Could someone look in to this for me please?

Many thanks

[#2]

Good morning @lsiviter, I'm really sorry you've received a higher bill than expected. I've had a look through your account today and dropped across an email to let you know what's going off.