Paid nothing since July!! Billing discount applied in error.

[#1]

Following my complaint on the forum re incorrect billing since new contract in March 22, the issues raised in question 221923720 + 221923893 were eventually addressed and I received a correct bill in June 22 reimbursing me for errors and adjusting discounts.

HOWEVER in July, August, September and October I received a discount on my Line Rental/BB/anytime calls package resulting in me paying NOTHING.

as per my contract my complete package is £23.13 a month but this is being discounted in error.

PLEASE can someone look into this again. I don’t know how much more I can take of computer errors.

[#2]

Hiya @LindaB0, thanks for getting in touch on our forums! I'm so sorry for the concerns over your bill, sounds like you've had a nightmare to be honest!

I tried to call but got your voicemail, I'm sorry if it was a bad time and so I have provided a more detailed response on your account here for you: https://www.plus.net/wizard/?p=view_question&id=228299740

I'll try you again tomorrow or you can get back to me on the ticket I've linked you to