Plusnet /credit report

[#1]

Why does my plusnet mobile account show up as a negative on my credit report even though it’s been paid In full on time . My home phone /broadband doesn’t appear on it . It shows up as a default payment of £0 can anyone shed some light on the matter ?

[#2]

Hi there,

I'm really sorry to see there's a negative on your credit report.

Can you private message me your full name, mobile number and a screenshot of the report so I can take a look?

When private messaging, could you provide a link to this thread? Our staff PM’s go through a centralised system, so I may not personally message you back, but there’s a good chance I may do as there’s only a few of us from the team who help out on our Community Forums.

[#3]

Hi there I did email and private message with the relevant info but as yet still no one is getting back to me .if at all possible could any staff update my query

[#4]

Moderators Note

This topic has been moved from  Mobile Tech Help  to My Account / Billing

[#5]

Hi @nicola22speirs

Could you private message me by going here > https://community.plus.net/t5/notes/composepage/note-to-user-id/45633 with your full name, mobile number and the details so I can take a look at your credit report for you?

[#6]

Hi there I have tried to private message u but when I put. @ Gandalf it doesn’t recognise u sorry I’m not great with tech

[#7 · Accepted solution]

@nicola22speirs just click on his name and that should take you to his profile page , on the right hand side of the page you will see a 'Send private message' link.

[#8]

Thanks fr ur help it’s very much appreciated

[#9]

Thanks MisterW that worked a treat ! Have a fab wkend 👍🏼

[#10]

Moderator's note by Mike (Mav): The fix has been changed to @MisterW as per message #7.