Hi.
While checking to see if I could upgrade to FTTP, the my Account upgrade option only gives me the option of Keep current Package.
FTTP is available at my address BT Wholesale site says so, other ISP checkers say so and even when checking on Plusnet (like I am going to be a new customer says so). And have also had all the advertising from BT & other ISP telling me that it was available, And I also asked an Openreach engineer yesterday, who was upgrading next door neighbors Internet, and they saidit was 100% available, and problems was likely due to an address error.
After a bit of confusion and help in another forum thread, it seems that my address with Plusnet is slightly wrong.
With Plusnet my address is listed like.
123 Someplace Street,
Sometown,
Someshire,
XX1 1XX
When my address is actually like.
Flat 1,
123 Someplace Street,
Sometown,
Someshire,
XX1 1XX
So due to this slight error, when a Plusnet staff member checked, my phone number & address it showed FTTP as not available for me.
So if possible, is there a way to get my address fixed & it was mentioned that a ORDI request would also be needed to update my phone line to the correct address.
Thanks.
