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Previous name still showing on bill

SmallfryPigeon
Newbie
Posts: 2
Registered: ‎02-10-2024

Previous name still showing on bill

My name has been updated in my account settings, but my old name and title are still on my bill. Can this be updated please?
3 REPLIES 3
willcutforth
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,718
Thanks: 80
Fixes: 113
Registered: ‎27-11-2020

Re: Previous name still showing on bill

Morning @SmallfryPigeon when did you change your name on the account? Was it before the bill was produced?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
SmallfryPigeon
Newbie
Posts: 2
Registered: ‎02-10-2024

Re: Previous name still showing on bill

About two years ago now, so long before the bill! I’ve only just noticed that all my bills still show my old name at the top of the pdf.

willcutforth
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,718
Thanks: 80
Fixes: 113
Registered: ‎27-11-2020

Re: Previous name still showing on bill

@SmallfryPigeon  it should be sorted for you now, however it won't be amended on the other bills unfortunately.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team