Billing issues

[#1]

I have just upgraded to Full Fibre 74. l received an email 21/12/24 confirming that my new monthly bill will be £25.49 per month from 19 Janury 2025. However, when l logged in to check my account it states £32.65 per month. Please can you confirm it is £25.49 per month otherwise l may have to switch to another provider. Thank you 

[#2]

Hi @SarahM2,

I am not sure as to why the amount of £32.65 would be showing on your account.

This is most likely due to the change in process may still be showing old or incorrect amounts.

I have reviewed your account and billing and have attached a ticket onto your account which you can find here: https://www.plus.net/wizard/?p=view_question&id=245405879

You will find a response containing a break down of what you will be paying.

Can you please let us know if this is satisfactory?

Kind regards, Lex

[#3]

Moderator's note:
Thread split off from an old topic https://community.plus.net/t5/Plusnet-Feedback/Billing-issues/m-p/1994249#M89811