Referrals

[#1]

I have referred 2 family members to PN but not received referral credit for either so just wondering if because they are family you do not get the credit.

[#2]

When did you refer them? Have they paid their first invoice yet?

[#3]

Do the referrals show up in your member centre https://www.plus.net/my.html?action=mydiscount_static_info&r_action=Current_Referrals&?membermenu=cu... ?

[#4]

Hi @jab1 

One referred around 10 months ago and the other around 3 months ago and yes both have paid the first invoice. Just thought it may have been because they are family.

[#5]

Hi @MisterW 

No

[#6]

Just thought it may have been because they are family.

That shouldnt make any difference.

Sounds like the referrals didn't get processed properly. Did the referrals quote your username when they signed up ?

[#7]

@mort7890 have they previously appeared, or never. Their relationship to you is irrelevant.

[#8]

Hi @MisterW & @jab1 

Never shown up and did not think that family would make any difference, will have to check with them to see if they did give my username as a referral, that could be the problem.

[#9]

Hi @jab1 & @MisterW 

Checkeck with both of the family. The first one was just a year ago they have now found another supplier cheaper and faster in the area they live so I can forget that one. The second one of the family only came on board in July and have been paying monthly since then and she says she quoted my username on completing the signup. So it does appear I have one missing.

[#10]

Hi @MisterW

Yes they did so perhaps someone in accounts maybe could look into this

[#11]

I'm sure one of the Help team will pick up this thread shortly.

[#12]

Hi @MisterW 

Will keep you posted, thanks

[#13]

Hi @mort7890,

Could you private message me the username of the account you're missing from your referrals? I'll take a look.