Renew service error

[#1]

Hi

In October/November last year my broadband deal came to an end and I received an email asking me to sign up again for a discounted rate.

At the time I followed the emails instructions and signed up, today when looking at my bank statements I have been charged £43.50 since November last year? When I try and check my details in my account or see my package all I get is a warning saying an error has occurred you currently have an order that is being processed?

Any help with this? Not happy that I've been paying extra if I'm honest

[#2]

Thanks for your time on the phone @patters1978

I'm really sorry for the issues you've had renewing with us.

I've dropped you an e-mail following our conversation you can also view documented on your account here > https://www.plus.net/wizard/?p=view_question&id=222835240

If you have further queries, feel free to get back to me and I'll be happy to help.