Reward card not sent/received

[#1]

Hi I signed up through Uswitch and was advertised I would receive a £70 reward card after signing. a month later I have not received any email or mention of my reward card. Can someone please look into this for me.

[#2]

Moderators Note

This topic has been moved from ADSL Broadband to My Account / Billing

[#3]

Hey @woody0454,

I'm sorry to hear that you've heard back about this yet. I've had a look into this and I can see that we'd sent an email regarding this on the 24th of August - please can you double check your inbox (spam box included) to see if you can find this email?

[#4]

Hi I've had a thorough check of my emails including spam and I am unable to find this email

[#5]

Thanks for getting back in touch @woody0454. I'm sorry to hear this is the case. I've raised a further response via a support ticket, which can be accessed here. Once you've had the chance to read and respond to the ticket, please drop us another message on here and I'll pick this back up for review as soon as possible.