cancel
Showing results for 
Search instead for 
Did you mean: 

Slammed

Kieransteers
Newbie
Posts: 1
Registered: ‎05-02-2024

Slammed

I’m a new customer only 4 weeks , I received a text and email 1 week ago saying my line is being taken over by sky , I have called 2 times since this notification and plusnet said it’s fine they will stop it , today my line has been slammed and taken over by sky I have no WiFi now and I just paid my first month 1 day ago, is this how you treat your new customers??? I was assured by plusnet they will prevent sky from taking my line over and it hasn’t happened I work from home and now will lose money as I can’t use my WiFi to connect to the internet I’m forced to use bt pay as you go WiFi , 0/10 so far
3 REPLIES 3
Baldrick1
Moderator
Moderator
Posts: 12,449
Thanks: 5,617
Fixes: 430
Registered: ‎30-06-2016

Re: Slammed

Moderator's note:
Thread moved from Broadband to My Account/Billing

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

ClaudiaG23
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 361
Fixes: 25
Registered: ‎02-05-2023

Re: Slammed

@Kieransteers  I'm so sorry that your account has been ceased after you've told us that you was notified that your line is getting taken over.

 

I've emailed off to a dedicated team to get this reinstated ASAP, due to the situation and that you notified us of this. 

 

We should have an update within 48 hours.

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team
Townman
Superuser
Superuser
Posts: 24,110
Thanks: 10,267
Fixes: 176
Registered: ‎22-08-2007

Re: Slammed

FWIW the anti-slamming measures are neither fool proof nor error proof.

I once had a similar experience - an unexpected line take over request and had it "bounced" by the best guy in Plusnet.  Unfortunately it still got slammed ... due to an error within the supplier's space.

PlusNet can do everything possible to do what you ask, but that can never ensure that BT Openreach gets things right.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.